FAQ

How can I clean my leather backpack?

To clean your leather backpack and keep it in great condition, follow these steps:

🧼 Basic Cleaning:

✔ Dust & Wipe: Use a soft, dry cloth to remove surface dust and dirt.
✔ Mild Soap & Water: Dampen a cloth with lukewarm water and mild, non-detergent soap (like baby soap or saddle soap). Gently wipe the leather.
✔ Dry Immediately: Use a clean, dry cloth to remove any excess moisture. Never let leather stay wet.

🛡️ Deep Cleaning & Conditioning:

✔ Use a Leather Cleaner: Apply a leather-specific cleaner in circular motions using a soft cloth.
✔ Condition the Leather: Once dry, apply a small amount of leather conditioner to prevent drying or cracking.

🚫 What to Avoid:

❌ No harsh chemicals, alcohol, or baby wipes – they dry out the leather.
❌ Don’t soak the leather – excessive water can cause damage.
❌ Keep away from direct heat sources like radiators or hairdryers.

✨ Extra Care Tips:

✔ Store your backpack in a cool, dry place.
✔ Use a dust bag when not in use.
✔ If exposed to rain, wipe dry immediately and let it air dry naturally.

By following these care steps, your handmade leather backpack will remain beautiful and durable for years to come!😊🎒

Is the leather used in the backpack ethically sourced?

Yes, the leather used in our backpacks is ethically sourced from trusted Italian tanneries that follow strict environmental and ethical standards. We carefully select premium full-grain and bovine leather, ensuring it is sustainably processed while maintaining the highest quality. Our commitment to ethical craftsmanship means that every bag is made with respect for both people and the environment, following traditional leatherworking techniques in our family atelier in Prague. 🌿✨

Is the backpack water-resistant?

While genuine leather has a natural resistance to moisture, it is not fully waterproof. Our backpacks are lined with durable, water-resistant fabric to help protect your belongings, but we recommend avoiding prolonged exposure to water to preserve the leather’s quality and longevity. If your backpack gets wet, simply wipe it dry with a soft cloth and let it air dry naturally away from direct heat sources. To enhance protection, you can apply a leather waterproofing spray designed for natural leather. 🌧️✨

Can I customize the backpack?

Yes! While our backpacks are offered as they are, we are always open to custom requests. You can personalize your bag with:

✔ Your logo
✔ A short text (up to 10 letters) on the inside pocket
✔ Leather applications on the front
✔ Custom color combinations
✔ Personalized lining
✔ Additional pockets

For any customization inquiries, please contact us directly, and we’ll be happy to discuss your ideas! 🎨✨ Please note that additional costs may apply for personalization, such as the production of a custom logo punch or plate logo, which will be priced reasonably based on the customization process.

How long does it take to receive my order?

Each backpack is made to order, ensuring high-quality craftsmanship. Please allow 4-6 weeks for production, depending on the season and personalization requests.

Shipping times vary based on your location and carrier availability. Upon order confirmation, we will provide you with an estimated delivery date and a tracking number once your order is shipped. If you need your backpack by a specific date, feel free to contact us in advance, and we will do our best to accommodate your request! 🚚✨

 

What payment methods do you accept?

We offer secure payment options to make your shopping experience easy and convenient. You can pay using:

✔ Credit & Debit Cards (Visa, MasterCard, American Express)
✔ PayPal – Fast and secure checkout
✔ Apple Pay & Google Pay – For seamless mobile payments
✔ Etsy Gift Cards – If purchasing through Etsy

All transactions are securely processed, ensuring your information stays protected. If you have any questions about payment methods, feel free to contact us! 😊✨

What is the return policy?

We take great pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order to arrange a return or exchange.

📌 Please note:
✔ The item must be unused and in its original condition.
✔ Custom or personalized items cannot be returned unless they arrive damaged or defective.
✔ We offer free returns, ensuring a hassle-free shopping experience.

If you have any concerns, please reach out to us—we are happy to assist you! 😊✨