Shipping policy
DELIVERY TIME
Each piece is made to order, ensuring it perfectly matches your preferences.
Our goal is to deliver your order within 2-3 weeks, as indicated on the product page. Once we receive payment and finalize all the necessary order details, such as embossing, logos, and graphics files, we'll kick off the production process!
Please note that delivery times may vary due to factors such as increased production demands, availability of materials, technical issues, or public holidays. Rest assured, we're dedicated to ensuring the timely delivery of your personalized leather goods.
Germany Shipping
We ship in Germany through DHL.
We offer Free Standard DHL Shipping for orders over 100€
Standard DHL Shipping for orders under 100€ ... 5€
It takes approximately 2-4 business days
European Union Shipping
For customers residing within the European Union, including Switzerland, UK and Norway, we use shipping through DHL. Your order will typically arrive within 3-7 business days.
We offer Free Standard DHL Shipping for orders over 150€
Standard DHL Shipping for orders under 100€ ... 5€
It takes approximately 4-7 business days
UK, Norway, Switzerland Shipping
We offer Free Standard DHL Shipping for orders over 249€
Standard DHL Shipping for orders under 249€ ... 15€
It takes approximately 7-10 business days
Worldwide Shipping
We use shipping through DHL Deutsche Post or Ceska Posta.
We offer Free Standard DHL Shipping for orders over 300€
Standard DHL Shipping for orders under 299€ ... 20€
It takes approximately 10-14 business days
CUSTOMS, DUTIES AND LOCAL TAXATION
Please note that if your delivery address is outside the European Union, additional charges, customs fees, and local taxes may apply. These costs and processes vary by country and are the responsibility of the recipient. For specific information, please consult your local customs office. Kindly be aware that customs clearance procedures can occasionally cause delivery delays.
CHANGES & CANCELLATIONS
Questions about Returns
If you have questions about returns, please review our Return (Refund) Policy:
https://radkasillerova.com/de/policies/refund-policy
Inquiry Response Time Policy Update
If we have emailed you regarding your order and have not had a response after 5 business days, we will treat the order as cancelled.
How can you contact us about this policy?
If you have any further questions or comments, you may contact us by:
Email: radka@radkasillerova.com
Online Contact Form: https://radkasillerova.com/de/pages/contact-us
COLOR DISCLAIMER:
Please note that the appearance of product images on our website may be affected by the settings of your screen's brightness, contrast, and saturation. While we strive to display the images as accurately as possible, it's important to understand that colors may vary, and we cannot guarantee that your computer, phone, or tablet will accurately represent the true colors of the products. We appreciate your understanding in this matter.